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Customer Support
Our dedicated team is ready to assist you with any product inquiries, order status updates, or technical support needs.
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Get in Touch
You can reach us anytime
Frequently Asked Questions
How can I get in touch with CROSSnX?
You can reach us via:
- WhatsApp or phone (listed at the top of the site)
- Email through our contact form
- Or by visiting our office in Dubai (appointment recommended)
- We’re available Monday to Saturday, 9 AM – 6 PM (GST).
Where is your office located?
Our office and production facility are based in Al Quoz Industrial Area 4, Dubai, UAE. We deliver across all Emirates and the GCC including Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.
Do you offer face-to-face consultations or showroom visits?
Yes, we welcome walk-ins and scheduled visits for corporate gift planning, giveaways, or custom awards consultation. Please contact us in advance to book an appointment.
How soon will I receive a response after contacting CROSSnX?
We typically respond within 1 business day. For urgent inquiries or event deadlines, please use WhatsApp for faster service.
Can I contact you to discuss a custom project or large corporate order?
Absolutely. We work with corporate clients, event planners, schools, and government departments. Whether you need lanyards, lapel pins, wristbands, or custom awards, our team is ready to assist.
Do you support clients outside the UAE?
Yes, we serve the entire GCC. Our corporate gift services and customized merchandise are available for delivery to KSA, Qatar, Bahrain, Oman, and more.
What types of support can I get after placing an order?
Our team provides:
- Real-time order status updates
- Post-sale support for reorders or repeat prints
- Help with logo file corrections or design updates
Can I contact you for urgent deliveries or last-minute event gifts?
Yes, we offer express services for urgent events. Contact us directly with your requirements, and we’ll do our best to deliver on time.